Return policy

All lingerie or undergarment products ordered online are non-returnable and non-refundable. We prioritize maintaining proper hygiene and do not accept the return or exchange of products that may pose a hygiene risk for others.

In line with our commitment to maintaining hygiene and ensuring customer safety, we do not accept returns of cosmetics or makeup products. Additionally, products that are unsealed, broken in their packaging, or found to be used will not be accepted for return. Makeup accessories applicable on the face, lips, or other areas (e.g. lipsticks, lip liners, lip gloss, eye shadows, foundation, eyeliners, mascara, etc.) cannot be returned under any condition. If we receive non-applicable makeup items, such as makeup tools, storage, or accessories, in our Returns Department, we will thoroughly inspect them to ensure they are in original condition. If we find that they are broken or used, they will be immediately disposed of, and customers will not receive a refund.

When making online payments through platforms such as PayPal, debit cards, credit cards, or any other online payment method, customers may avail a payment discount of 3% off the total ordered amount. However, in the case of a return, the refund will be processed after deducting any coupons or discounts applied by the customer at the time of order, resulting in the final total amount paid at the time of order.

Please note that courier charges for returns will be applicable as per the return policy, which is as follows:

1. If the product is not as described or different from the showcased image.

2. If the product is naturally damaged at the time of delivery.

In case of a return due to dislike of the product or a size change, customers will be responsible for paying the return charges to the courier upon receiving the product.

All discount offers or coupons will be deducted from the total amount, regardless of whether the order is accepted or a return is requested by the customer. The refundable amount will be calculated based on the amount paid at the time of order, with each item being calculated separately.

Customers requesting returns will be charged UGX 10000 to AED 20000 for each pickup, and the amount will be deducted from their Login Wallet Account recharge. Refunds will be issued through the original mode of payment. Returns are not accepted for items purchased during promotions or sales. Only items not included in the promotion will be eligible for return. Product color or shade may differ due to studio lighting and photography.

If there are any issues or difficulties with creating a return request through the website, customers can contact our customer care team directly for assistance.