FAQ
Please contact us as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request.
You can truck your order through your account dashboard, go to menu-General-Truck Order or contact us to assist you.
Yes, you can contact us for more information about a product. We're here and happy to help.
To get a refund, please initiate the return process and follow the instructions. Read more about refund from our refund policy page.
Yes, you can return a product within a specified timeframe. Some items can not be returned. Please see our return policy for details.
Each item has its shipping fee depending on the current location of that particular item, to know the shipping fee, add your items to cart and place checkout, you will be able to see shipping fee in the order summery section.
We accept Mobile money payments for both Airtel money and MTN Mobile money. You will find instructions on how to pay when you reach the payment stage of placing an order.
You can place an order by browsing our products, adding them to your cart, and following the checkout process
Typically, delivery times range from 30 minutes to 15 days, this vary depending on the current location of the item you have ordered for. Items within Uganda can be delivered on the same day you have placed your order, items which require importation can be delivered within 7 to 15 days
We offer high-quality products, exclusive products that can't be found elsewhere in Uganda, competitive pricing and top-notch customer service, ensuring that you have a positive shopping experience.
